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AVIK BHATTACHARYYA
Seeking challenging assignments in System Administration, Network Administration and Technical Support with an organisation of high repute

SYNOPSIS

  • A dynamic individual with 6 years of experience in System Administration, Network Administration and Technical Support in design, operations & support functions.

  • Sound knowledge in hardware maintenance; deft at analyzing network security needs & software / hardware installation.

  • Technologically advanced in both Microsoft and Linux server environments. Experience in IIS (Internet Information Service) 6.0/7.0, SQL Server 2005/2008, DNS Apache Web Server, MySQL, Active Directory and ISA Server 2004.

  • Well-versed with installation, configuration & administration of Microsoft Windows 2000/2003/2008 Servers.

  • Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions & troubleshooting complex information systems management.

  • Expertise in installation, configuration & troubleshooting of hardware and operating system; maintained connectivity across heterogeneous networks.

  • ITIL Certified with sound understanding of Service Desk Support Structure, SLA, Incident, Problem, Change, Release and Configuration Management process.

  • Expertise in carrying out the planning, designing, implementation and support of:

    • HiPath PBX and Procenter Call Routing Applications.

    • Windows Servers, Linux Platform, Routers & Switches.

  • Exceptional work ethic; routinely use available time to solve organizational problems, ability in multi-tasking and timely completion of all assignments.

  • Adept in handling networking issues, troubleshooting and providing first level support in design, implementation and maintenance of convergent networks.

  • Capable of handling complete project work within the specified priorities and deadlines.

  • Recipient of best performance award in Reward & Recognition Ceremony at Siemens Information System Limited.

SKILL SET

Database : SQL Server 2005/2008, MySQL 5.0, Windows 2003 Server, ISA Server 2004
Networking : Cisco Switches, Cisco Routers, VOIP, RRAS, HiPath, 3xxx/5xxx/Procentre
Server Technologies : Windows Server 2003/2008, RHEL 5.0, DNS, Microsoft Exchange 2003/Sendmail, VPN, DNS
Web Technologies : Apache Tomcat, Jboss, IIS 6.0/7.0, Apache Web Server
Security : ISA Server 2004, UTM, IDS, IPS, IPSEC

Functional

  • Siemens HiPath 3xxx/5xxx/Procentre Engineer during my stay in Siemens.

  • Mail server Expert on Microsoft Exchange 2003, Mercury32, Sendmail etc.

  • Red Hat Enterprise Linux and Solaris UNIX as open source Operating Systems.

  • Good exposure to Cisco equipments in various scenarios.

  • Deftly implemented open source CMS and other web application (e.g Joomla, Drupal & PHPFusion) in numerous occasion.

  • Recent exposure in Microsoft WSS 3.0 and as well as MOSS 2007.

  • Virtual Server and Server Virtualization with VM Ware ESX 3.5.

System Planning

  • Planning and documenting IT needs and solutions.

  • Mentoring new packs to adapt to the ever changing IT needs and demands.

  • Conducting root cause analysis of failures and downtrends.

  • Communicating with both supplier and management to fix requisition bargains.

System Administration

  • Overseeing installation, configuration & troubleshooting of Windows 2000 servers.

  • Regularly updating virus definition on the server including scanning and removal of viruses from network.

  • Responsible for Problem Management, Incident Management & Change Management.

  • Setting up administration of network printers & scanners including solving common printing & scanning problems.

  • Designing Backup Strategy for the sites and performing Full & Differential restoration drills on regular basis.

  • Monitoring disk space usage and system health on 24hrs. basis on file and mail servers using various monitoring tools and preparing reports on daily system performances.

  • Conducting requirement study, design project, troubleshooting, end user training for new projects.

  • Executing the backup-restore procedures.

  • Performing vendor management, including decision-making & problem solving.

  • Maintaining the complete IT infrastructure functions and handling the daily operation support activities.

Networking

  • Managing the overall administration of LAN system involving design of network layouts, configuration & maintenance of application servers and databases.

  • Commissioning Cisco, Routers & Switches / computer hardware devices and software, ensuring maximum uptime.

  • Installing and maintaining network and data communication hardware and software environment.

  • Planning designing, configuring, upgrading and maintaining LAN, as per organizational requirements, governed by communication protocols.

  • Troubleshooting networking problems to ensure minimum downtime & maximum availability of network.

  • Performing installation and implementation of:

    • Cisco Switches, VOIP, RRAS and Radius Server.

    • Cisco Routers, ISA Server 2004.

Technical Troubleshooting

  • Performing the 1st, 2nd, 3rd level problem troubleshooting and resolution; facilitating technical consultancy to both the sales team and customers.

  • Conducting preventive maintenance on all the machines in the location, following checklists.

CAREER CONTOUR

Since Nov’ 08 Web Spiders India Limited, Kolkata, West Bengal as Systems Manager

It is a global outsourcing provider of Rich Internet Application (RIA) development and Systems Integration services for Enterprise Content Management to Corporations and Independent Software Vendors (ISVs) in over 10 countries.

Role:

  • Administering entire operations involving driving efforts for IT Infrastructure planning, Maintenance and upgrade of existing systems.

  • Supervising an IT team of 7 members in day-to-day system, network administration and management.

  • Assessing a client's network requirements and designing testing plans to meet those requirements.

  • Implementing network security measures and reporting on network performance and usage.

  • Maintaining track of IT Asset and Inventory, with the help of professional tools and techniques.

  • Deploying, managing and maintaining live servers both under test and production environment.

  • Conducting regular maintenance of dedicated servers with over 300 hosted solutions and applications.

  • Monitoring and maintaining SLA for customer satisfaction. Conducting periodic review meetings with the customers and Team assigned to ensure service quality levels are as per SLA norms.

Attainments:

  • Competently analyzed root cause of failures and evolved breakdown solutions within minimum turnaround time.

  • Developed & executed best practices & standard operating procedures targeting at organizational excellence.

  • Rendered level 1 support for LAN Management & secured the client network related issues.

Jan’ 08 – Nov’ 08 Siemens Information System Limited, Kolkata as Junior Associate Engineer

The Group is a unique player in the field of electrical and electronics engineering. It has the capability to integrate diverse products, systems and services into turnkey solutions across the life- cycle of a project.

Role:

  • Overseeing administration and support of HiPath PBX and Procenter Call Routing Applications.

  • Identifying problem cause analysis and overseeing resolution of routine customer problems and complexity.

  • Extending optimum level support for installation of telecom network.

  • Implementing and ensuring adherence to defined quality standards for operational areas.

  • Efficiently managing entire day-to-day activities covering wide functional areas include designing & developing the workflow program, debugging and troubleshooting of the application.

  • Displaying technical leadership for analyzing and resolving service requests viz. developing application and unit, integration and system testing.

Attainments:

  • Competently analyzed root cause of failures and evolved breakdown solutions within minimum turnaround time.

  • Developed & executed best practices & standard operating procedures targeting at organizational excellence.

Jun’ 07 – Jan’ 08 AllIndia Technologies, Kolkata, West Bengal

Well known for its Internet solutions it is the captain behind batchmates.com

Growth Path: Joined as System Administrator and promoted as Network Administrator

Role:

  • Spearheading complete array of System Administration, Networking and Hardware Management functions.

  • Administering support functions for installation, upgradation, configuration and troubleshooting of Desktops, Servers, Database Servers & Mail Servers.

  • Installing and maintaining network and data communication hardware and software environment to influence & increase the overall productivity and efficiency.

Attainments:

  • Proficiently resolved most common queries and technical difficulties faced by clients by escalating the same to the concerned authorities.

  • Distinction of developing Front-End Web Application: http://www.allindia.com & http://www.batchmates.com under the Qmail-UNIX platform.

Jun’ 03 – Dec’ 06 Infosoft System, Kolkata, West Bengal as Desktop Support Technician

Role:

  • Executing complete system administration and technical support functions for Computer Peripherals, Hardware & software with a team of 5 members.

  • Administering entire computer hardware operations for smooth viability of the company.

  • Assessing requirements and designing cost effective solutions to meet their specific needs.

  • Overseeing installation along with all accessories and networking to ensure hassle free functioning of systems.

  • Updating users on maintenance tips for prolonged service life of machines.

Attainments:

  • Acquired a proper troubleshooting knowledge on Desktop Hardware/ OS/ Servers/ Software Application Issues.

ACADEMIA

B.Com. (Marketing) from Heramba Chandra College, Calcutta University in 2007. Secured 50%
10+2 ISC from National Gems Higher Secondary School, Kolkata 2004. Secured 75%

PERSONAL DOSSIER

Date of Birth : To be Disclosed on request
Passport Number : On Request
Language Known : English, Bengali and Hindi
Address : Behala Kolkata