Privately Held ; Information Technology and Services industry
November 2008 – Present
Responsibilities:
Privately Held ; Information Technology and Services industry
January 2008 – October 2008
Responsibilities:
Was part of L3 (TC Engineer) Support Team as a on HiPath 3000 series PBX and Procenter Call Center and Intelligent Call Routing Application.Responsible to give optimum level support for installation of telecom network. Handled critical client escalation and provided quick resolution with minimum TAT.Leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.
Public Company ; Internet industry
June 2007 – January 2008
Responsibilities:
Managed system administration, database administration and hardware management & maintenance. Provided top class user end network support.Efficiently managed and administered the installation, up gradation, configuring and troubleshooting, Desktops, Servers, Database Servers, Mail Servers and Networking while updating the system with the improved and latest technological tools to influence & increase the overall productivity and efficiency.
Privately Held ; Computer Hardware industry
January 2004 – March 2007
Responsibilities:
Provided end-to-end User support on-site. Desktop of various range and architecture.Hardware troubleshooting, maintenance, preventive maintenance.